Accommodation and COVID-19

Our priority is to make you feel safe and settled in your home – whether on campus or in university-managed accommodation. We have developed guidance to make shared living, study and social spaces safer.

If you're moving into university-managed accommodation, you will receive an email from Accommodation Services with information on what you need to know/do before you arrive.

Note: If you're moving to private accommodation, contact your landlord to make arrangements for a safe stay.

COVID-19 guidance

  • If you are arriving at the University from overseas, please check the Scottish Government webpages for guidance on what you need to do before you travel.
  • If you have been away from campus for some time and intend to return, please notify us on so we can understand your circumstances and provide support.
  • Those who are clinically vulnerable (including those on the shielding list) must complete a risk assessment before travelling to campus. Contact your dean/director to make these arrangements.

You can find more information about the University's response to the restrictions on our regularly-updated Coronavirus page.

Community code

Before you arrive, you'll be asked to agree to the Community Code for university accommodation.

This will focus on:

  • Personal and household hygiene
  • Maintaining shared areas of your flat
  • Social distancing and what is expected if there is a case of Coronavirus in your household.

If you have underlying health issues

If you have underlying medical conditions, let us know during the application process. The Accommodation Allocations Policy prioritises students with medical needs. Accommodation Services will work with Accessibility and Inclusion to support you here.

Before you arrive, our teams will work with you to develop a personal Coronavirus plan, so any adaptations required are noted .

This will include support to minimise the risk of infection, an action plan for if a flatmate has symptoms, and what to do if you become infected.

Quarantine for students arriving from outside the UK

If you are travelling directly from overseas to Scotland you must check the Scottish Government website for the most up-to-date information on travelling to Scotland and managed isolation (quarantine).

Students arriving into Glasgow or Edinburgh International airports from Scottish Government red list countries can now book to complete their 10 day (11 night) managed isolation period in University accommodation. The University will cover the costs for the on-campus managed isolation accommodation for any student beginning or returning to their studies this semester. Find out more and book.

Read our detailed guidance about how to self-isolate and our self-isolation information for international arrivals.

In the event of a lockdown

In the event of a future lockdown, you will be able to terminate your accommodation contract by giving 28 days' notice.

This is in line with the latest government legislation.

During a lockdown, the Accommodation Services frontline team will support you.


If you are unable to travel and need to cancel your accommodation, you will receive a refund on your rent pre-payment. To be eligible, you must tell Accommodation Services before your accommodation start date.

Get in touch

If you have any questions relating to accommodation and coronavirus please contact

Experiencing COVID-19 symptoms?

You will need to log in to the student portal or open the Stirling app to access the online form. If you are having problems securing a test or completing the form, please contact your accommodation manager.

If you have to self-isolate

Your health and wellbeing is paramount and if you are self-isolating the University team is here to help and support you. This is what you can expect from us:

Support while self-isolating

We know that self-isolating can be lonely. We will arrange regular phone-calls or emails to check how you are doing.

Once you have notified us that you are self-isolating this is what will happen:

  • Our Accommodation Services team will contact you to check how you are, and ensure you have essential food, and cleaning and laundry supplies. Don’t worry if you’re low on supplies, we’ll help you out.
  • Within 48 hours, colleagues in Student Support Services will organise a Teams chat to discuss your wellbeing, available support and to check you have access to online shopping. If you’re encountering problems we’re here to support you.
  • Check-ins every 48 hours thereafter during your self-isolation.

For all other support needs, you can contact the Student Hub.

Live Chat on your portal:

Monday-Friday 9:00am – 5:00pm

Tuesday 10:00am – 5:00pm

01786 466022

Your studies

  • Your personal tutor will make contact with you to provide support about managing your studies.
  • If you are feeling well, you can keep up with your studies and access your course learning via Canvas.
  • If you are not feeling well enough to study, then do let your module co-ordinators know by self-certifying via your portal
  • Visit Student Learning Services to access a range of study skills, resources, workshops and support.
  • Get in touch with Library or IT services on LiveChat via your portal (Mon-Fri 9:00am – 5:00pm).

Cleaning and laundry

If self-isolating, you will be unable to use communal laundry areas. Housekeeping are not permitted to service your apartment. We will support you in other ways.

We will provide

  • Laundry bags to keep dirty laundry in during isolation
  • Laundry liquid so you can wash personal items in your room
  • An extra set of bed linen and bath towel (to be returned after self-isolation period ends)
  • A supply of rubbish bags
  • Household cleaning products

You must

  • Keep all other dirty laundry until after your isolation. It must be kept in a sealed laundry bag for 72 hours before being removed for washing, once your isolation has ended.
  • Bag up your bed linen and towels after changing your bed and keep it in a sealed laundry bag.
  • Double bag all rubbish daily. After 72 hours please take your rubbish to the external bin. Remember to wear a face covering, take care to avoid contact with others and wash your hands. Please dispose of rubbish between 11am and 1pm each day.
  • Sanitise communal facilities, including kitchens and bathrooms, before and after each use.

Be Connected

Join a range of online events through our Be Connected programme. This includes mindfulness and meditation, live workouts, crafting and quizzes.

You can also keep up-to-date with what’s happening on social media or in the Student Bulletin, which lands in your inbox on Thursdays.

The Students’ Union is also running events, with clubs and societies active online.